Since 2002, Avid Practice has been at the forefront of providing strategic IT solutions and support to businesses and nonprofits worldwide. Our mission is to empower our clients with secure technology and clear direction to achieve their goals. We are the perfect partner for organizations with 10-250 users seeking predictable success from a dedicated team of passionate professionals specializing in IT security and productivity.

As a full-service Managed Service Provider (MSP), we are committed to your success by:

  • Continuously evaluating your needs and risks through monthly or quarterly in-person alignment meetings.
  • Collaboratively identify and implement the best technology and business processes.
  • Providing proactive and ongoing support to optimize your day-to-day operations and protect your business investments.
  • Review your organization’s relationship with current and available technology to identify opportunities for improvement.

Our clients span the globe, with a significant presence in Maryland and Washington, D.C. We have specialized expertise in sectors such as legal, medical, dental, financial services, and nonprofits, as well as other industries like real estate development, property management, manufacturing, hospitality, research, and retail.


To help businesses realize their goals by providing world-class IT care from strategy through support.


All businesses deserve and should be able to afford enterprise-level technology and support, empowering them to make better decisions and improve their employees’ quality of life.


We will listen to your goals and desires with an open mind, teach you how technology can impact those goals, and design an adaptive long-term technology strategy to achieve them. We apply rigorous standards, disciplined processes, continuous assessments, and compassionate service to ensure we are all moving your business objectives forward. We go above and beyond to help develop, guide, and support your company vision.


Process + Discipline + Compassion → World-Class Success

  • Process: We use proven, replicable processes to address short-term issues and create a path to long-term success. Our holistic approach applies rigorous standards and best practices to every aspect of your IT infrastructure.
  • Discipline: We consistently assess the results of our procedures using monitoring tools and feedback from you and your team. This ensures alignment between your technology and business objectives, tracks progress, and shows transparency and accountability.
  • Compassion: We care deeply about your business goals and well-being. Our team is passionate about empowering your organization and improving your lives. We treat you as part of our team, sharing in your pain and success.


  • Acronis Cloud
  • Cisco Meraki
  • Citrix ShareFile
  • Data Backup & Disaster Recovery
  • Financial Tools
  • Hardware Purchasing
  • IT Projects
  • Medium Business Solutions
  • Microsoft Hyper-V Virtualization Technology
  • Microsoft SharePoint
  • Network Security Management
  • Non-Profits Solutions
  • Productivity Applications
  • Productivity Tools
  • Remote Data Access
  • Small Business Solutions
  • Web Presence Infrastructure
  • Law Firms Solutions
  • Property Management Solutions
  • Health Care Solutions
  • Dental Practices Solutions
  • Financial Services Solutions
  • Aesthetics and Cosmetic Medical Practices Solutions
  • Optometry Solutions
  • Manufacturing and Development Solutions
  • Help Desk Support
  • Baltimore Managed Cybersecurity Services
  • CIO Consulting Services
  • Microsoft Office 365
  • Risk Management
  • Microsoft Azure Cloud Migration Services
  • IT Support Baltimore, MD
  • Co-Managed IT Services Baltimore, MD


Ready to take your IT strategy to the next level? Schedule a complimentary consultation or call our office at 443-365-4445. We’re here to help you succeed.



Shawn Levin


Shawn, with over 20 years of technology infrastructure experience, security, and small/medium business operation, has an intimate understanding for the need of properly managed, state of the art, technology solutions. Shawn holds various industry certifications and continues his education on security, cloud services, business productivity software, collaboration systems, information availability, virtualization platforms, and business analytics. Shawn has developed and implemented turn-key business technology systems that dynamically adapt to the specific needs of each business.

Shawn is a versatile business executive with a background in the development of innovative and performance enhancing technology. Shawn brings a proven ability to capitalize on existing technologies and acquire cost effective, scalable, enterprise technologies, producing substantial improvements in operating efficiency and profitability. Throughout his career, Shawn has attempted to invigorate business capacity through global application of technology integrations, empowering organizations and increasing executive efficacy through a reduction in the dependence on middle management. Shawn is a pragmatic visionary and usability expert of innovative adaptable solutions, fusing proven technology with the unique goals and needs of any organization.

Tom Nieto

Director of Managed Services

With 20 years of experience in systems administration and managed services, Tom brings a wealth of skills and resources to our team. Tom has spent a majority of these years focused on education and non-profit support and service delivery. With specialties and certifications in virtualization and asset management, Tom will assist in the refinement of our services as well as the development of additional systems and solutions that will allow us to offer a greater value to our clients.

Teresa Albertson

Care Team

Teresa has over 20 years experience in the IT field. Working as a federal contractor supporting the US Navy and Dept of State and as an Independent consultant, Teresa has designed, built and supported both large and small networks with varying security requirements. She has experience with Microsoft networking, network infrastructures and Help Desk management. Teresa is also certified in IT security and specializes in preparedness and recovery. 

Dave Petrie

Care Team

Dave has over 18 years of experience serving as a Network Administrator, Operations management, and Help Desk expert. Specializing in customer relations, and end user support.  With his expertise in technology and the gift of gab he is an asset to all clients and end users.  When looking for technical explanations or details, it is explained in a way that just make sense that all users can understand. Using tactical verbiage Dave is able to work with any client to get the desired resolutions for the issue at hand.

He also likes long walks on the beach! – Dave also likes to snowboard, play basketball and enjoy nature walks.

Jim Adomines

Care Team

Jim has 20 years’ experience in the IT field. Working at TRW, Northrup Grumman, and Booz Allen Hamilton. Jim has configured, deployed and supported Microsoft networking solutions for many differing clients and end users, supporting Windows domains, SQL, Web, Exchange, and File servers, along with Windows desktops. Jim has worked with VMware and various backup solutions to maximize the client’s IT infrastructure and secure backup requirements.

Evan Benechoutsos

Application and Hardware Engineering

Evangelos Benechoutsos is a R&D Prototyping IT Engineer at Avid Practice. From 2002-2009 with Chapter5 in Athens, Greece, he served as a below-the-line marketing account manager for a variety of international companies. Evan has been contracted from 2009-2018 to help organizations with product design, manufacturing processes, system-level electrical design and integration, for consumer and military products Now, he is developing the next generation of products and services offered by Avid Practice.

Evan believes that technology should be a non-intrusive augmentation to our lives and aims to develop advancements that help humanity enjoy a symbiotic relationship with technology. He is a strong supporter of distributed, open source software, that allows everyone to contribute towards advancement in this field. In his free time, he stays up to date with emerging technologies and enjoys dinners and hikes with his wife and dog.

Evan holds a B. Sc in Electrical Engineering from Piraeus University of Applied Sciences in Greece, A B. Sc in Marketing from Wilmington University DE, and a M. Sc in Information Assurance from Wilmington University DE.

Terry Thompson

Care Team

Terry has been in technology industry for nearly 30 years. Initially a telecom technician who started as an apprentice in the field. Subsequently moved to a regional install tech position and site surveyor for 8 years. then tasked with the deployment of multiple points of presence for one the largest tier 3 internet service providers in the USA. He has contracted for Johns Hopkins, MedStar, NCR, and a leading US military contracted bio-med firm. For the past 10 years, he’s been a desktop support technician performing tier 1 through 3 assignments from break-fix level to A/V, remote customer, security, as well as administrative support.

Terry possesses an HDI – Customer Service Representative certification.

Steven Rubin

Consultant and Operations

Steven is an experienced corporate executive, driving organizations to succeed by linking accounting and finance to business operations. After graduating from The George Washington University with a BA in Finance, Steven co-founded Bio Science Contracting Production Corp, a pharmaceutical manufacturer. As President and COO, he grew the company to over thirty-six million dollars in revenue before it was sold to Cambrex Corp in 2001.

In 2002, he became CEO of Lee’s Ice Cream, a challenger brand in a highly competitive market segment. Between 2002 and 2009, Steven oversaw growth of sales from one to over five million dollars. He then negotiated the sale of Lee’s to Gifford’s Ice Cream. From 2009-2013, he owned and managed the ZYZYX! Peace Love Shop jewelry store.

Now with Avid Practice, Steven improves and standardizes business operations, in addition to managing finances. He has been known to work on the occasional IT setup when a client project needs some extra hands.

Begin your journey here with More Secure, Productive, and Predictable IT.

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