Ongoing Support

Our Mission

Empower Our Clients with the Direction and Secure Technology to Realize Their Mission and Goals

We develop a deep understanding of your technology infrastructure and business goals, deliver executive consulting services, and make sure everything stays aligned with our time-proven and security-centered best practices.

We create better command and control improving experience and protection while reducing risk and vulnerability.

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Fully Managed IT Services

When referring to business IT services, managed services are those handled by a third party. This model allows general tasks to be offloaded to an expert to reduce costs, improve service quality, or free internal teams to do work specific to their business. A company that provides these services is a managed service provider (MSP).

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Co-Managed IT Services

Managing the IT needs of a business today can be complex. In the past, business owners have had to choose between setting up an internal IT department or outsourcing to a managed service provider.

There is a third option, Baltimore-based IT support. This offers the best of both worlds.

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Cybersecurity Services

Small and Medium business in the United States are rapidly becoming target #1. They know most businesses don’t have the right policies, procedures, and architecture to thwart their efforts. Simply, your organization is likely an easy target. Now consider the data you have in your control. Sure it may only be a few hundred or thousand patient or client files, but the total number adds up quickly when you include other health care providers, attorneys, financial planners, accountants.

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Microsoft 365 and Azure

We provide several packages of Microsoft Office 365 and Azure products to meet the needs of every organization. Access essential business programs like Word, Excel, and PowerPoint on any device. Enjoy hosted and archived email via Exchange server and Outlook. Connect with colleagues and clients using Teams and Skype for Business, not to mention a great application like Microsoft Planner (Office 365 Planner) With Office 365, your office becomes:

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Attention Baltimore Business Owners:

  • Feeling like your technology is more like a problem than a solution?
  • Want a quality partner with compassion to manage your IT?
  • Your business needs are too complex for your current IT solution or staff?
  • Concerned that you’re vulnerable and need better protection against a Cyber Attack?

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to Get Started with More Secure and Productive IT

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Provide Exclusive Services

Proactive Management & Maintenance

  • Technology Risk Assessments
  • 24×7 Proactive Monitoring, Alerting, & Systems Management

Managed Security & Data Protection Services (DPS)

  • Workstation & Server Vulnerability Scanning
  • Anti-Virus / Anti-Malware Protection

Consulting Services

  • Microsoft Azure Certified Engineers
  • Project Review and Collaboration

Technical Support

  • U.S. Based Help Desk Support (8-5PM EST with Emergency night and weekend options).
  • Direct Phone and Email Contacts

Website & Hosting

  • Website Hosting & DNS Hosting (only includes nameserver change and DNS migration)

Shared Managed Tools and Software

  • Management, Automation, and Alerting – Ninja
  • Ticketing - Connectwise Manage

Buy Maryland Cybersecurity program

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Our Happy Clients

“ I would and have recommended Avid Practice to other business owners. I’ve been with this practice for 11 years. We’ve never had another IT company that is so comprehensive, always there for us, tailoring everything to our needs. ”

Karen Howe
West Side Medical Spa