Help Desk Support
Responsive and Effective Reactive Support
Even well-managed technology runs into the occasional problem. Without adequate support, these problems easily turn into pain that frustrates employees and disrupts productivity.
At Avid Practice, it’s easy to get the help you need: pick up the phone and call the Care Team. No tracking down vendor contact info, no arguments with automated phone attendants, no waiting for a representative to be available. Our goal is to provide a rapid, thorough, and compassionate response to every support request.
“All the Avid Practice staff are great. They’re all very responsive, very quick to act to resolve issues. They all know what’s going on and what our set-up is.” Karen Howe, Practice Manager, West Side Aesthetics
You’ll talk to a friendly member of our expert Care Team, who is trained to support all our solutions and services. Unlike employees of a large call center, your Care Team member will also be familiar with your business and its IT. Their priority will not be merely solving the technical problem but also alleviating your frustration and ensuring your organization’s overall well-being. Thanks to our monitoring and remote access tools, many issues can be quickly solved in a single phone call. This includes routine support such as adding/removing users, changing access permissions, or answering “how do I” questions.
Our regular hours of operation are 8:00am to 8:00pm EST, Mon-Fri. Off-hours support is currently limited to emergencies only (ex. server failure) and may be charged at a higher rate.
Our Premier Care program includes proactive management and reactive support. This means much of your IT and related services are provided at a predictable monthly cost.
“They make it simple and easy for me to call. There’s always someone there.”