About Us

Since 2002, Avid Practice’s trusted consultants, technology experts, and engineers have provided strategic planning and support to businesses and nonprofits around the world.

Our mission is to empower our clients with the direction and secure technology to realize their mission and goals.

As a full-services Managed Service Provider (MSP), we dedicate ourselves to your success by:

  1. Continuously evaluating your needs and risks with monthly or quarterly in-person alignment meetings.
  2. Collectively identifying and implementing the best technology and business processes.
  3. Providing proactive and ongoing support to optimize your day-to-day operations and protect your information technology investments.

We develop a deep understanding of your technology infrastructure and business goals, deliver executive consulting services, and make sure everything stays in alignment with our time-proven and security-centered best practices.

About You

We are an excellent fit for organizations with 10-250 users who are looking for a committed team of passionate professionals specializing in IT security, and productivity. Our clients span the globe, with the majority in Maryland and Washington D.C. We have specific expertise in legal, medical, dental, financial services, and nonprofit organizations.  However, we have clients in many other industries as well, including other professional services, real estate development, property management, manufacturing, hospitality, research, and retail.  If you want to see better results and less pain, give us a call, you have everything to gain.

Your Business | Your Technology | Your Success

 

Looking to INCREASE PRODUCTIVITY while REDUCING TECHNOLOGY PAIN?

 

We want to help you!

Contact us now.

 

443·386·4445

Email Us

Our Proactive Services

We offer all of the services you would expect from a seasoned CIO and managed services provider including hardware and software procurement, IT project management and execution, virtualization, network security, encryption, help desk, managed backup, telecom consulting, excellent response time, and fixed-price/no-surprise billing.

Our partnership is built around comprehensive consulting services coupled with an unlimited service plan to manage your infrastructure, provide support, and develop strategies to maximize your use of technology, eliminate downtime, and dramatically reduce reactive support calls.

During your initial on-boarding, we document everything about your business’s technology so we know the details necessary to make an optimal plan.  We then proceed to:

  • Monitor your systems 24/7 improving awareness of your IT environment.
  • Secure systems by automating operating, security, and 3rd party software application patches.
  • Optimize systems by automating routine maintenance.
  • Monitor, manage, and update your network security, significantly reducing external threats and increasing user safety.

Additionally, our health assessments and ongoing monthly or quarterly reviews allow us to verify alignment with our best practices and consistently deliver the right results. We prepare for our onsite appointments with an in-depth review of all notifications, tickets, reports, and notes. Your dedicated Technology Advisor and Technology Inspector evaluate the current state of your business and make strategic recommendations and improvements.  This includes analyzing operational metrics such as our average response time, average resolution time, tickets per week/month for each customer to reduce noise and identifying patterns so we can permanently solve problems and evaluate our ongoing progress to improve your IT environment.

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Consulting

Strategy
Project management
Lifecycle Planning
Scheduled Business Reviews
Site planning
Low Voltage and Structured Cabling
Software Evaluation

Devices

Managed IT Support Desk
PC, MAC, and Mobile
Security
Maintenance

Productivity Software

Office 365
Microsoft Office
SharePoint
Sharefile
Amicus
Medics Elite
Dentrix
Worldox
PropertyWare
Adobe
Acrobat

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Security

Managed Firewalls
Network Planning
Network Monitoring
Network Isolation
Device Isolation
Anti-Virus
Anti-Spyware
Enterprise WIFI

Our Work

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Testimonials

"The team at Avid Practice has been an important part of our business for several years. They have seen our law firm through many changes over the past few years and with their knowledge, advice, and support we have not only become a more mobile law firm but we are more efficient. Their advice to transition us from a traditional server to a cloud-based system has increased our productivity and decreased costs. The entire Avid Practice team is a true pleasure to work with and they work together to get the job done quickly and in a cost-effective manner."

-Adria Parkinson, Office Manager Brady, Fischel & Daily, LLC.

“Avid Practice has provided us with great service for years. The service is very responsive and effective. The staff is very personable and is always eager to help us with any issue we are having, big or small.”

Annie Julian | Dundalk Youth Services Center

Dundalk Youth Services Center

 

||I have been more than satisfied with the work that your team has done for me. From the days when they would visit my office to how much can be done via the internet and remotely. Even down to some of my what I call “lack of knowledge questions”. You have a great team and a great company and I am very glad to be a client especially given my lack of technical ability.||

Ed Kleinman | T.B.A. Limited LLC

“For the past 15 years, Shawn and his team at Avid Practice made our computers work for us. Their recommendations helped us grow and better serve our clients. They have been a pillar of our business and have definitely contributed to our ongoing success. I enthusiastically recommend them for any business.”

-Stuart Rosenfield, Lightning Golf & Promotions / InnerWorkings

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